Elevate Your Purchase: Unleash the Radiance with Our 1-Year Plating Defect Guarantee!

1 YEAR GUARANTEE

Your product is guaranteed only against Plating defects for a period of one year from Date of purchase.
This guarantee is not unconditional and is subject to the following Conditions.
  1. Your Invoice must accompany the product when presenting it for a repair or plating defect.
  2. This guarantee does not cover breakage on any jewellery product due to misuse or negligence and does not apply to scratches or stone’s falling off.
  3. Stones on all Products – Stones on all products are not guaranteed, however can be repaired at a handling charge of R25 per jewellery item, irrespective of the number of stones that need to be replaced.
  4. Plating on Rings – Where plating has been removed due to negligence & scratches, especially on outer bottom of ring, this will not be guaranteed, therefore due care should be taken to prevent rings from being scratched unnecessarily as this will remove plating.
  5. Chains/Bracelets Clips/Buckles – The guarantee does not cover the breakage of chains, clips/ buckles, however this can be replaced at a handling charge depending size & thickness of the item.
  6. Earrings, Noserings, Toerings, Bellyrings – These items are not guaranteed due to hygienic purposes
  7. Watches & Touch of Silver This Guarantee is subject only to Touch Of Gold jewellery, Not any of our watches.
 
Care
  • Whilst great care is taken with plating, Acids founds in toiletries & Chemicals (example: Perfumes) can have a detrimental effect on the plating. This guarantee does not cover products exposed to harsh Chemicals.
  • The best and easiest method of keeping your product clean and shiny, is to rinse with soap and water regularly.
  • Do not expose your product to any Jewellery Cleaning solutions as the high acid content will damage the plating and thus will not be covered by this guarantee